FAQs

We think tacos are always the answer, but for the times when you need a bit more information check out our frequently asked questions and answers. If you can’t find what you’re looking for, just get in touch. 

General Enquiries 

I have a question for my local restaurant.  

You can get in touch with your local restaurant about an upcoming visit or anything to do with your meal by finding them on our locations page. Contact details can be found in the ‘Find Us’ section at the bottom. 

 

Tell us how we’re doing 

We love hearing your feedback on how we’re doing. To make sure we’re putting you in touch with the right people please contact us using the form which can be found here 

 

Food & dietary requirements 

I’m vegan – what can I have?  

Please inform your waiter of any dietary requirements when you arrive – below is our guidance which should not replace seeking advice on the day, and please ask your waiter for information on our seasonal specials, which change every few weeks. 

You can see our vegan food menu on our menu page and details of drinks on our allergens guide.  

Is your meat halal?  

At the moment, our meat options are not halal. We do however have a great selection of vegan and vegetarian food which makes up around half of our menu.

I have an allergy or dietary requirement – what can I have?  

Please inform your waiter of any allergies, intolerances or dietary choices when you arrive – below is our guidance which should not replace seeking advice on the day. Some requirements may involve us informing our chefs, and we do not list all ingredients used in a dish on the main menu, so please do let us know. 

Our waiters, managers and chefs are thoroughly trained on the fourteen main allergens required by the FSA – as well as garlic and onion. We hold easily accessible information in our allergens guide, this is also readily available on request in any of our restaurants. 

For those needing help avoiding gluten, you can open our gluten information menu from our menu page. If you need help with anything not covered in this guide, please see the FAQ below. 

 

There’s other stuff I can’t eat that you haven’t mentioned – what can I have?  

We hold easily accessible information on the fourteen major allergens required by the FSA – plus garlic & onion –you can view our allergens guide and it is readily available on request in any of our branches. 

We will do our very best to accommodate any other allergies, intolerances or dietary requirements. Due to the diverse range of ingredients we use – in many tasty sauces, pastes and marinades – our front of house team cannot guarantee to be able to provide on-the-spot information on every ingredient used throughout our menu. So, if you have an allergy or requirement that falls outside of those covered in our guide, we’d recommend you get in touch with us in advance so we can try to give you the best advice and if needed, put you in touch with our Head Chef in the branch you’re visiting to make some plans for what we can prepare for you in advance. 

Email us with your requirements and we’ll do our best to help out. 

Are your dairy products pasteurised?  

All our dairy products are pasteurised. Our chipotle mayonnaise is also pasteurised. 

Can I have the nutritional information for Wahaca’s menu?  

  In line with new Government requirements, we have added calorie information to all of the food items and non-alcoholic drinks on our menu, you can see these on our menu page or in our restaurants.

I hate spicy food. Do you have anything I can eat?  

Absolutely. The idea that all Mexican food is spicy is a total myth, and one of the UK’s biggest misconceptions that Wahaca is trying to dispel. We have an abundance of fresh but mild flavours on our menu. Ask your waiter for recommendations. 

I adore spicy food. Do you have the goods to blow my head off?  

 Give our trio of salsas a go for an extra burst of flavour with your street food We also have the hottests of all our hot sauces available by request only! If you’re a spice lover, ask your waiter.  

 

Booking a table 

I want to book a table, how can I do this?  

You do not need a booking to eat at Wahaca, we always try to keep some tables unreserved so anyone can drop in. We operate fast moving wait lists if things get busy. You can add your name at the host stand and we’ll seat you as soon as possible. If you’re tight on time, planning for a special occasion or in a bigger group, we do take bookings at all our branches and you can book a table online . If there isn’t a reservation at the time you want, remember you can still stop by for a walk in table. 

Do your restaurants have disabled access? 

Yes, all Wahacas have disabled access. If you want to check any details or you might require assistance please do give us a call ahead of your visit. The phone number for each restaurant can be found on our locations page

Can I bring my dog?  

As much as we would love to accommodate furry friends, we do not allow dogs inside of our restaurants. However, dogs are permitted in our outdoor terrace areas, which we have in the following restaurants: Cardiff, Edinburgh, Stratford, Southbank, White City, Shoreditch, Oxford Circus, Islington, Wimbledon, Brighton.

Events, parties and catering 

I’m having a party and I want Wahaca to come.  

Primarily Wahaca focuses all of our time, attention and people on making our restaurant experience excellent, so unfortunately we aren’t set up to offer catering or bringing our street food van out to small private parties or weddings at the moment.! We can consider catering or bringing out our taco van to some larger corporate events, so you can drop us a line here to find out if we can help. 

 

Jobs in the Wahaca Familee 

I like your style and I want in! How can I apply for a job?  

Whatever you’re looking for – full time, part time, front of house, back of house, management or central support – head here to read about working for us,apply for vacancies or get in touch. 

 

Press Enquiries 

I’m writing an article that mentions Wahaca and would like some further information, images or commentary, can you help?  

Sure thing, get in touch with ricky@wahaca.co.uk and we’ll do our best to help you out. 

I’m writing an article about Tommi Miers, how can I get hold of her?  

You can get access to all things Tommi by checking out her website here. 

 

Buy stuff: Wahaca gift vouchers & recipe books  

I want to buy a gift voucher, how do I do this? 

How generous! You have an excellent taste in gifts. You can buy a Wahaca gift voucher online. 

Where can I get Wahaca recipes?  

Tommi has a load of recipe books that will have you impressing your mates or mum in no time. You can buy these in any Wahaca restaurant, in good book stores or online.  We also have a few delicious recipes online to give you a taste! 

 

Tipping and Service charge 

How does tipping & gratuity work at Wahaca? 

100% of all tips and service charges go to restaurant staff. You can see some more on how this works at Wahaca here. 

 

New Wahaca Restaurants 

I need a Wahaca near me! How do I make this happen?  

It’s always great to hear from our fans with suggestions for new places to open up. We are hoping to bring Wahaca to more areas of the country over the next few years, so sit tight! If you want to get a location on the list for the team to consider,  get in touch. 

Do you offer franchising opportunities?  

All Wahacas to date are opened and operated by our co-founders, Mark and Tommi. We’re having such a great time growing the Wahaca familee so regrettably we’re not currently looking to offer UK or international franchise opportunities. 

 

Chilli growing: all things serrano 

What is this bright little packet of seeds I was given?

These seeds will allow you to grow your very own serrano chilli plants. They’re definitely not matchsticks, so you can give up trying to light that fire. 

What kind of chillies are they? 

All the seeds in Wahaca chilli packets are for serrano chillies (Capsicum annuum), which are one of the most used chili peppers in Mexican cuisine. They have a bright, biting flavour that is typically hotter than jalapenos. 

I  am the greatest chilli grower in all the land – where can I show off the fruits of my labours?  

We love seeing chilli success stories.  Show us on Instagram or Facebook, all @wahaca, or send us a photo and regale your tale of glory by email. 

Should the chillies be green or red?  

When your chillies first fruit, they will be green. As they ripen – for which they need warmth and sunshine – they will start to turn red. You can harvest them when they are green or when they are ripe and a rosy red, both are OK to eat. As they get riper and redder, the flavour will get slightly sweeter and the heat more intense. 

 

Anything else 

¡Ay, caray! You still haven’t answered my question!  

For anything else, you can get in touch by emailing ola@wahaca.co.uk. 

 

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