In light of the recent incident where customers walked out of one of our restaurants without paying, we realise that our policy on how to deal with this has not been clear enough and we apologise to our teams for this.
We subsequently contacted all of our teams to clarify this and to ensure that waiters will not have to pay in the unfortunate times when this occurs.
Our clarified policy is below and we thank those that brought this to our attention:
“In situations of a walk out, whilst the waiter is responsible for the table they will not have to pay any element of the bill. However if the manager suspects that the waiter was complicit in the walk out then there should be a full investigation which will be taken to the Operations Manager to decide the appropriate action.”