Contact

We’ve put together a bunch of stuff we often get asked and things people need to get in touch about below. Take a look through to see how best to contact the right person.

Contact your local restaurant

You can get in touch with your local restaurant about an upcoming visit or anything to do with your meal by finding them on our locations page. Contact details can be found in the ‘Find Us’ section at the bottom.

Tell us how we’re doing

I’ve had a great time and want to tell you. >

We love having good feedback to pass on to our teams. Drop us a line.

I’ve had a bad time and want to tell you. >

Sometimes things go wrong and it’s really important for us to hear when this is the case. Drop us a line to let us know.

Booking a table

I want to book a table, how can I do this? >

Wahaca do not take restaurant table bookings for smaller parties over peak dining hours, as we want anyone who drops by to have a chance at getting a table. We work on a first come first served basis, and operate fast moving wait lists if things get busy. You can add your name at the host stand and grab a drink & some nibbles at the bar – we’ll give you a nifty little buzzer which will do all sorts of exciting flashing and buzzing when your table is ready.

Some of our restaurants take lunchtime and early evening bookings, and reservations for large groups. Please check out the restaurant’s location page for more info and to get in touch.

I want to book a drinks area or party in one of Wahaca’s bars, how do I do this? >

¡Ay, fiesta! Make an enquiry and see some more info here.

Food & dietary requirements

I can’t eat gluten – what can I have? >

Please inform your waiter of any allergies or intolerances when you arrive- below is our guidance which should not replace seeking advice on the day.

You can see our gluten information menu here. Wahaca’s table sauces are gluten free.

I can’t eat nuts – what can I have? >

Please inform your waiter of any allergies or intolerances when you arrive  – below is our guidance which should not replace seeking advice on the day.

Only one of our dishes currently contains nuts, and this is our Honeycomb Chocolate Bites dessert which has roasted peanuts.

Whilst none of our other dishes contain nuts, due to the above dish there is a presence of peanuts in our kitchens. All of our suppliers cannot guarantee that every product is trace-free.

I’m vegan – what can I have? >

Please inform your waiter of any allergies or intolerances when you arrive – below is our guidance which should not replace seeking advice on the day.

The list below is a rundown of dishes we can offer that do not contain meat or animal products (see main menu here).

  •   Tortilla chips* with guacamole and / or tomato salsa
  •   The Sonora salad with a tortilla bowl* can be modified by removing frijoles and swapping the dressing for house dressing
  •   Plantain tacos can be modified to use whole black beans, fried plantain* and marinated cabbage, with no feta or crema
  •   An extra special off-menu burrito with a filling of Mexican green rice, sweet potato*, fried onions, avocado and shredded cabbage with tomatillo guac and chipotle salsa
  •   Black bean & tomatillo tostada* modified by removing frijoles, crema and cheese
  •   Sweet potato* side
  • Corn and bean side salad
  • Rice ‘n’ beans can be modified by serving with no cheese and no crema
  •   Sorbet for pudding

 

We use our deep-fryers for different dishes so if you’re concerned about cross-contamination please ask. We can amend the cooking of some ingredients so they are not deep fried, or omit some parts of a dish. In the list above, the ingredients that may be affected are marked with a *.

There’s other stuff I can’t eat that you haven’t mentioned – what can I have?! >

Our waiters, managers and chefs are thoroughly trained on the sixteen main allergens required by the FSA and other common dietary requirements, and will be happy to help you out with choices on the day you eat with us. If you do need some advice in advance, email us with your requirements and we’ll try to give some guidance.

Are your dairy products pasteurised? >

Yes, all our dairy products are pasteurised.

Can I have the nutritional information for Wahaca’s menu? >

We’re afraid that having looked into the options available for calculating our nutritional information, based on the number of dishes we serve and the fact that we cook them from scratch, the variance means that we’d not be able to supply what we would consider reliable and accurate data, so we’re not comfortable trying to do so.

If you are looking for lower calorie items we’d recommend our salads (without the tortilla bowl and perhaps with dressing on the side), vegetable or steak tacos (without cheese), or anything from the grill (grilled steak, chicken or fish). Our full menu can be seen here.

I hate spicy food. Do you have anything I can eat? >

Absolutely. The idea that all Mexican food is spicy is a total myth, and one of the UK’s biggest misconceptions that Wahaca is trying to dispel. We have an abundance of fresh but mild flavours on our menu. Ask your waiter for recommendations.

I adore spicy food. Do you have the goods to blow my head off? >

Challenge accepted… let your waiter know you want to spice things up and we’ll bring out the hottest of all our hot sauces. By request only – it’s so hot we don’t keep it out on the tables!

Jobs in the Wahaca Familee

I like your style and I want in! How can I apply for a job? >

Whatever you’re looking for – full time, part time, front of house, back of house, management or central support – drop us a line and we’ll point you in the right direction.

Press Enquiries

I’m writing an article about Tommi Miers, how can I get hold of her? >

You can get access to all things Tommi by checking out her website here.

I’m writing an article that mentions Wahaca and want some pictures or commentary, can you help? >

Sure thing, if you need some images, a press release or commentary, get in touch here.

Events, parties and catering

I want to have a party at Wahaca! >

¡Ay, fiesta! Email us for questions and advice on what we can do. Make an enquiry direct to one our bars in Soho, Charlotte Street, Canary Wharf and Liverpool here.

I’m having a party and I want Wahaca to come. >

Primarily Wahaca focuses all of our time, attention and people on making our restaurants tip-top, so unfortunately we aren’t set up to offer catering or bringing our street food van out to small private parties or weddings at the moment. But we do get lots of requests, so it’s something we’re working on!

We can consider catering or bringing out our super-duper tanked up taco van to some larger events, so you can drop us a line here to find out if we can help out.

Buy stuff: Wahaca gift vouchers, recipes & sauces

I want to buy a gift voucher, how do I do this? >

Give us a shout in our head office during office working hours on 020 7734 0503 and we can take a debit card payment from you over the phone. We’ll then post your vouchers and receipt out to you via first class recorded delivery to make sure they reach you (there’s a £2 charge to cover postage, and this means someone will need to be there to receive them so you might like to get sent to your work address if you’re not home during the day), or you can pick them up from Wahaca HQ – we are based beneath our Waterloo Road restaurant.

The voucher is valid in any of our restaurants for the next year. We can’t give change from gift voucher payments unfortunately, and we can issue in denominations of £10 and £25.

Where can I get Wahaca recipes? >

Tommi has a load of recipe books that will have you impressing your mates / mum in no time. You can buy these in any Wahaca restaurant, in good book stores or online.

Where can I buy Wahaca sauces? >

You can buy Wahaca’s 3 tables sauces – habanero, chile de arbol and smoky chipotle – in any Wahaca restaurant, and in lots of UK supermarkets. If you live abroad, you can either sweet-talk a care package out of a friend in the UK (might as well get some Marmite and Cadbury’s chocolate thrown in too), or check out Amazon for overseas deliveries.

Tipping and Service charge

How does tipping & gratuity work at Wahaca? >

This has been a hot topic in the press recently and you can see some more on how this works at Wahaca here.

New Wahaca Restaurants

I need a Wahaca near me! How do I make this happen? >

It’s always great to hear from our fans with suggestions for new places to open up. We are hoping to bring Wahaca to more areas of the country over the next few years, so sit tight! If you want to get a location on the list for the team to consider, you can let us know here.

Do you offer franchising opportunities? >

All Wahacas to date are opened and operated by Mark and Tommi. We’re having such a great time growing the Wahaca familee so regrettably we’re not currently looking to offer UK or international franchise opportunities.

Chilli growing: all things serrano

What is this bright little packet I was given with my bill? >

They are seeds – take the power of nature in your hands and grow your very own serrano chilli plants. Tips can be found here.

And they’re definitely not matchsticks, so you can give up trying to light that fire.

What kind of chillies are they? >

All the seeds in Wahaca chilli packets are for serrano chillies (Capsicum annuum), which are one of the most used chili peppers in Mexican cuisine. They have a bright, biting flavour that is typically hotter than jalapenos.

I want to be greatest chilli grower in all the land – where can I learn how to grow my seeds? >

We like your style, think big. Tips to get started can be found here.

I already AM the greatest chilli grower in all the land – where can I show off the fruits of my labours? >

We love seeing chilli success stories. Tweet us a picture, show us on Instagram or Facebook, all @wahaca, or send us a photo and regale your tale of glory by email.

Should the chillies be green or red? >

When your chillies first fruit, they will be green. As they ripen – for which they need warmth and sunshine – they will start to turn red. You can harvest them when they are green or when they are ripe and a rosy red, both are OK to eat. As they get riper and redder, the flavour will get slightly sweeter and the heat more intense.

Anything else

¡Ay, caray! You still haven't answered my question! >

For anything else, you can get in touch by emailing ola@wahaca.co.uk.