Reopening our restaurants

We are very pleased that last week we were in a position to re-open the remaining few restaurants that were affected by the suspected outbreak of norovirus which hit us earlier in the month and now all our sites are open and trading as normal. We will of course continue to monitor the situation very carefully and, as ever, will take any precautionary measure that we deem necessary in order to keep our customers and team members safe and well.

We have been able to deal with this unfortunate situation in no small part due to the outstanding and unwavering support of our customers and our team members. We have also had the full cooperation of our suppliers, who continue to work with us and local and government authorities, to establish the source of the suspected outbreak.

It appears that this has been an isolated incident and we are in touch with those who have reported that they’ve been affected. We very much hope that those who were affected are making a speedy recovery.

Do keep an eye on our website for any updates on restaurant opening hours.

Mark Selby and Thomasina Miers,
Wahaca Co-Founders


 

Please see below for our original statement from 3rd November 2016

 

Last week a number of our staff and customers were struck down by what is suspected to be the winter vomiting bug, norovirus.

We assessed each case and when it became clear they were not isolated incidents, we got in touch with relevant officials at Public Health England and Environmental Health Offices. In tandem with that, we took our own precautionary measures – voluntarily closing affected restaurants, carrying out anti-viral deep cleaning at all of our restaurants, whether affected or not, and ensuring that any staff member who had reported illness remained off site until their symptoms had ceased for at least 48 hours.

Our amazing teams have worked tirelessly to ensure that we have done everything within our power to limit any risk to our customers and team members, and the situation remains under control and we continue to work with all local authorities to monitor this closely.

The majority of our restaurants are open and we hope to reopen the 4 remaining sites, on a case by case basis, as soon as we feel we are ready to do so.

We are incredibly sorry that people have been unwell. In the 9 years since we first opened Wahaca we have never had such an unprecedented incident, and we are doing everything we can to get to the bottom of how this may have happened.

In addition, we feel that it is inappropriate to proceed with our Day of the Dead fiesta, and have therefore made the very sad decision to cancel this year’s event.

We want to make sure that our time and efforts are being spent with our teams so that we can get the restaurants affected back up and running as soon as possible, and that any staff and customers affected can make a speedy recovery.

Our partners at The Vaults will be making an automatic refund to all event ticket buyers in the next week.

Mark Selby and Thomasina Miers,
Wahaca Co-Founders